Due to the unique, rare, and time-sensitive nature of our curated vintage toys and pop culture collectibles, all sales are final. We do not offer refunds or exchanges if you simply change your mind or decide you no longer want the piece upon arrival.
2. Eligibility for Refund
Item Unavailable: A full refund will only be issued if the specific vintage toy or collectible you ordered is no longer available or has been sold prior to our secure pickup, provided the item has not yet been shipped.
Order Validation: This refund will be processed immediately after our standard 48-to-72 hour availability and inspection check.
3. Product Descriptions & Authenticity
We ensure that all high-resolution photos are clear and the exact condition of each toy (including card wear, bubble clarity, or box grading) is thoroughly described. By purchasing from Memory Toys, you acknowledge that these are vintage pieces with inherent signs of aging. Please review all photos and descriptions carefully before completing your purchase.
4. Damaged Items & Reclamations
If your item arrives damaged during transit, please follow these steps to initiate a reclamation:
Evidence: Provide clear, detailed photos of the damaged item and the original protective packaging. We will assist you in filing a formal claim with the transit insurance provider.
Carrier Inspection: You must report any visible package damage or tampering to the transportation company at the exact moment of delivery and note it explicitly on the delivery slip before signing.
Contact Us: Contact our team at [email protected] within 24 hours of receipt.
